Why Does Netflix Keep Crashing On My Sony Smart Tv

It’s Friday night, and you’re ready to binge-watch your favorite Netflix series on your Smart TV. You’ve prepared several bowls of popcorn to last you through the night.

Let’s not forget the countless bottle of water and cans of soda too. Sadly, as you turn on the TV and select your show, it crashes. You go over that method again, and you even go to the extent of shutting down your TV.

But it keeps happening. Don’t let the TV or whatever bug rain on your parade. Let’s help you get it fixed. Keep reading to discover the possible solution to the TV bug problem.

Why does Netflix keep Crashing on my Sony Smart TV?

For starters, you should know that Netflix doesn’t only crash on your Sony Smart TV. It also crashes on other Smart TVs. So, as they say, the grass is not greener on the other side; it’s greener where you water it.

The truth is, there are a few reasons why Netflix tends to crash. Sometimes, it might have nothing to do with the Smart TV brand.

To be sure, check if your smart TV is compatible with Netflix before you buy it. If it is, then the crashes are due to other reasons unrelated to the brand or the model.

Some of the possible reasons Netflix crashes on your Sony Smart TV include issues with your network, using third-party hardware, or the app you’re using your Netflix. Whatever the problem is, we’ve explained in detail how to solve the issue.

Why does Netflix keep closing on TV?

If your Netflix keeps closing or taking you back to your home page every time you attempt to launch it, it might not be a problem with the Netflix app. It might be a problem with your TV.

Although the manufacturers might have specified that the TV is compatible with Netflix, it’s still possible that the TV has some issues. We’ll discuss the best way to solve these issues in the following sections.

How do I fix Netflix on my Sony Smart TV?

If you own a Sony TV, especially a Sony Bravia, there are five things you can try that could fix your Netflix problem.

Restart the TV: This technique is the easiest. Point your Sony TV remote control to the TV. Then, long-press the power button. Now, your TV would go off but don’t take your hands off the power button.

Keep pressing it until it comes back on. Then, please wait for the TV to set up itself. Once all your Smart TV apps come on, select Netflix, and voila! You should easily navigate through the app and play your movie without further issues.

Power Plug Pull: If restarting your Smart TV doesn’t work, try pulling the TV’s plug out of the socket while your TV is on.

Once you pull it out, wait for a minute, then plug it back into the extension or wall outlet. Your TV would automatically come on. Find your way to Netflix, and this method should fix it

Pull the plug on your Router: The problem you’re experiencing with your Netflix could be linked to your router. So, you want to pull the plug on your router to restart it. But first, while your TV is on, unplug the TV from the power outlet.

Then, unplug your router. If your router and modem are two different equipment, unplug your modem too. Wait five minutes. Please set a timer. Once five minutes is up, proceed to plug your router and modem.

Then, plug the TV back into the power source and watch it turn on by itself. With the router, modem, and TV back on and running, your Netflix app should run smoothly now.

Software Update: If the problem with your Netflix persists, it’s possible because your TV’s software is outdated. Hence, try to initiate a software update. It’s a pretty straightforward process. Using your TV remote, navigate to settings and then customer support.

Once you click on the customer support feature, you’ll see the software update feature. Click on it, and then “Ok.” If you use a Sony Bravia, you’ll get the option of either updating your software via “USB” or “Network.”

Select “Network.” A prompt would pop up, asking you if you “want to start software download.” Click on yes, and the download should start automatically. Once you have downloaded it successfully, install it. Then, check out Netflix again. Hopefully, it is back to work.

Factory Reset: While this is an option, you should know what you’re risking. For starters, you’ll lose all your passwords. Hence, you’ll be logged out of your accounts, including Netflix.

That shouldn’t be a problem if you remember your passwords as you could log back in. if you don’t know your passwords, you can easily reset them. Read the manual on how to factory reset the model of your Sony TV.

How do I uninstall and reinstall Netflix on my Sony Smart TV?

According to Netflix, the option to uninstall your Netflix app on the TV is not available. The reason is, it is a pre-installed app like YouTube.

You can only refresh or clear the cache or data on the app. But you can uninstall other apps on your Sony Smart TV.

How do I reset Netflix on my smart TV?

One way to reset your Netflix is to sign out of your Netflix account. Then, sign in again. You can also restart your TV by unplugging it from the power source.

Then, plug it into the power source again, and you’re good to go.

How do I update Netflix on my smart TV?

Updating your Netflix on your smart TV is pretty straightforward. Set the Google Play Store to update pre-installed apps automatically.

Head over to your TV’s Home page, locate your Google Play Store on your TV’s model. Navigate to the settings. Click on the auto-update apps option. Select “Auto-update apps at any time,” and you’re good to go.

Do you need to clear the cache?

Yes. Clearing cache prevents the system’s speed from slowing down. So, it’s a great idea to clear cache occasionally.

How do I clear Netflix cache on my Sony TV?

With your TV connected to the internet, navigate to settings. Head over to the “apps” option. Locate the Netflix app. Select it, and the option to “clear cache” should appear. Select “Ok,” and it’ll clear the cache on your Netflix app.


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